Refund & Cancellation Policy
What happens to money already paid if a project or plan is cancelled.
Last updated: 26 August 2026
Advance payments
The advance secures your slot in our schedule and covers discovery, planning and initial design work. It is non-refundable once that work has started, because the time it reserves cannot be resold.
Cancelling a project
- Before work begins. Cancel within seventy-two hours of paying the advance and before any work has started, and we refund it in full.
- During the design stage. The advance is retained. Nothing further is charged.
- During development. You are invoiced for work completed to date, calculated against the milestones in the proposal. Any excess already paid is refunded.
- After delivery. Once deliverables are handed over and approved, fees are not refundable.
Monthly plans
Care and SEO plans can be cancelled with fourteen days' written notice. The current month is not refunded, as the work is performed across it, and no further months are billed. Minimum terms stated in your proposal, such as the three-month minimum on search work, still apply.
Third-party costs
Domains, hosting, licences, stock assets and advertising spend are non-refundable once purchased, as we cannot recover them from the supplier. Receipts are always provided.
If we cancel
Should we be unable to complete a project for any reason on our side, we refund all sums paid for work not yet delivered and hand over everything produced to that point at no charge.
How to request a refund
Email devyogi.inbox@gmail.com with your invoice number and the reason. We respond within three working days, and approved refunds reach the original payment method within seven to ten working days.
Disputes
If you are unhappy with the work, tell us before requesting a refund. Most concerns are resolved by revising the deliverable, and we would rather fix it than part ways.